Barcode & Label Printing

What type of label printer do I need to buy?

You can use any type of printer as long as it suits the type of label sheet you are using.

If you are using A4 label, any type of printer can be used. For thermal label, please purchase a thermal printer and the label appropriate for your printing device as well.

Can I print barcode labels from the app?

Unfortunately, mobile label printing is not supported on BoxHero for now. We are doing our best to support the feature as soon as possible. We ask for your understanding.

I don't have a barcode scanner. How can I scan my barcodes?

With BoxHero app's mobile barcode scanner, you can scan barcodes even without a separate scanning device or a scanning app. Simply press the scanning icon in the BoxHero app to conveniently manage your inventory.

Why does the scanner only works when I press the 'Enter' key at the end?

Depending on the barcode scanner, some devices need to have Enterkey(CR + LF) pressed after scanning. Most devices have an automatic Enterkey input, but some devices need a manual input. Please refer to the instruction guide of your device and change the settings appropriate to your PC or OS.

To test your device, please go to https://keycode.info and scan any barcode. Please check if the number displayed at the last is 13(event.key 'Enter').

I scanned a barcode with a scanner and it's inserting in a different language.

Please switch the language from your keyboard to originate back to English.

Can I carry an inventory count with a barcode scanner?

With BoxHero mobile app's barcode scanner, you can carry an inventory count. Please open the app and press Scan and check quantities from 'Inventory Count' on the main page. With this feature, you can scan barcode/QR-code speedily to count your inventory.

caution

Please be aware that by pressing Complete Inventory Counting, unscanned product's quantity changes to 0.

How do I print barcode labels of several products at once?

From the Label Print menu, you can select several products and print the barcodes at once.

Also, from the Data Center, click the checkbox of the products you wish to print. Then, click the Print Label button on top. For more, please refer to the following guide.

Print Label

Please click the Print Label button.

New Feature Button

Please click the Go to the new feature button on top.

Choose Label Template

If you are looking for a template other than the provided ones, please contact our customer support.

Page Settings

Select and insert the label size you are printing on.

Label Design Settings

Please insert the information you wish to print in the {{double braces}}.

  • Product name: {{name}}

  • Category: {{name of category}} (Please insert the category name in the double braces.)

  • Barcode: {{barcode}}

Check and Save

After checking the preview and the inserted size, save to print.

Print

After inserting the number of copies, press the Print button.

You can also click the number for the copies to increase the number.

Saved Template

The previously printed label template is saved as a template to be used again next time.

I want to customize all my barcode labels. How?

From BoxHero's barcode label design settings, you can customize your barcodes as you need.

If you are looking for a template other than the provided ones, please contact our customer support((support+boxhero@bgpworks.com).

Can I upload products that don't have barcode?

Even if barcode does not exist in your product, you can register without problems on BoxHero. When registering a product, you can generate one automatically. With barcodes, you can also print barcode labels and mobile app scanners in the future for convenient inventory management.

I don't have any barcode information. Can I still use BoxHero?

Even if you don't have any barcode data, it's perfectly fine! BoxHero can generate barcode for your products automatically for faster, easier inventory management. With barcodes, you can also print barcode labels and mobile app scanners in the future for convenient inventory management.

How do I print barcodes?

You can print barcodes in 2 ways:

  1. Wishes to print barcode labels for 1 product.

From Product List, click the product and then the Print Label button.

  1. Wishes to print barcode labels of several products.

From the Label Print menu, you can select several products and print the barcodes at once.

Also, from Data Center, click the check box of the products and click Print Label button on top. For more, please refer to the following guide.

Print Label

Please click the Print Label button.

New Feature Button

Please click the Go to the new feature button on top.

Choose Label Template

If you are looking for a template other than the provided ones, please contact our customer support.

Does the browser need to be active in order to use the scanner?

The barcode scanner can only work when the BoxHero webpage is selected among the browsers. When the browser page is minimized or a different program page is selected, the barcode scanner cannot be recognized.

Can I connect a different barcode scanner?

From BoxHero web, you can connect the device to any USB or Bluetooth device model to your PC.

Scanning barcode is both available via mobile app's camera and a Bluetooth barcode scanner. Also, if your smartphone supports OTG(On-The-Go) USB, you can connect your barcode scanner to your smartphone and proceed with the barcode scanning.

For settings or installation, please follow the device's manufacturer's instructions.

I can't find a barcode label template design. What do I do?

If you are looking for a template other than the provided ones, please contact our customer support((support+boxhero@bgpworks.com).

How do I print sub-item's SKU?

There are 2 ways to print SKU and both barcode and QR-code formats are supported.

  1. Wishes to print QR-code label for 1 sub-item.

From Product List, click the sub-item and then the Print Label button.

  1. Wishes to print QR-code labels of several sub-items.

From the Label Print menu, you can select several sub-items from the Sub-item tab and print at once.

From Data Center, click the check box of the products and click Print Label button on top. For more, please refer to the following guide.

Printing QR-code Label

Please click the Print Label button.

New Feature Button

Please click the Go to the new feature button on top.

Choose Label Template

If you are looking for a template other than the provided ones, please contact our customer support.

Page Settings

Select and insert the label size you are printing on.

Label Design Settings

Please insert the information you wish to print in the {{double braces}}.

  • Product name: {{name}}

  • Category: {{name of category}} (Please insert the category name in the double braces.)

  • Barcode: {{barcode}}

Check and Save

After checking the preview and the inserted size, save to print.

Print

After inserting the number of copies, press the Print button.

You can also click the number for the copies to increase the number.

Saved Template

The previously printed label template is saved as a template to be used again next time.

Which barcode scanner devices are supported on Boxhero?

All types of devices, including USB, Bluetooth, etc. are supported on BoxHero. Please connect the device to your PC and scan it from the BoxHero web.

Scanning barcode is both available via mobile app's camera and a Bluetooth barcode scanner. Also, if your smartphone supports OTG(On-The-Go) USB, you can connect your barcode scanner to your smartphone and proceed with the barcode scanning.

For settings or installation, please follow the device's manufacturer's instruction.