Low Stock Alerts

BoxHero's Low Stock Alerts feature helps you avoid stockouts by notifying you when inventory levels fall below a threshold. Reorder and replenish before running out to keep enough inventory on hand.

Set up safety stock quantities for your items and receive notifications directly via the mobile app.

How to Set Up

1

Set Safety Stock

Safety stock is the minimum quantity of an item you want to keep in stock to avoid stockouts. You can set this up to monitor your inventory levels.

  • Go to Other Features > Low Stock Alerts.

  • Click Set up Safety Stock.

2

Configure by Location

Customize safety stock settings: You can manage multiple warehouses or locations by setting alerts based on inventory levels in each specific site.

  • All Locations: Sums inventory across all sites

  • Specific Location: Tracks individual site levels

Set Safety Stock

3

Enter Quantities

After adding the Safety Stock Attribute, click on Edit Quantity to to enter the desired amount of safety stock for each item.

Set Safety Stock Quantity

To bulk edit safety stock quantities via Excel:

  • Navigate to Data Center > Items > Import from Excel.

  • Choose Bulk Edit to download your existing data into Excel.

  • Map the “Safety Stock” column and upload the file with your safety stock data back to BoxHero.

If you set the safety stock to 0, you’ll get a notification when the item is out of stock.

4

Monitor Low Stock Items

After setting safety stock quantities, you can easily check for items with low stock.

Check Items with Low Stock

5

Set Up Notifications

To receive alerts when stock falls below the safety stock quantities, you must enable notifications in your user settings.

  • Go to Settings > Notifications.

  • Under Low Stock Alerts, toggle the App Notification to ON.

  • Select Alert Locations: You can choose to receive alerts for all locations or specific locations.

  • Set Alert Time: Set the time you want to receive alerts.

Each user can set their own preferences for receiving low stock notifications.

Frequently Asked Questions (FAQs)

Can I receive low stock alerts on my desktop?

Currently, low stock alerts are only available via the mobile app. Please make sure your mobile device settings are enabled to receive notifications.

What does “Near Low Stock” mean?

  • Low Stock: Your inventory level has reached or dropped below the set safety stock level.

  • Near Low stock: Your inventory is at or below 1.2 times the safety stock level. It’s an early warning before you hit critical stock levels.

Note: If you set the safety stock quantity to 0, you will receive a notification when the stock is completely out of stock.

Why am I not getting notifications?

Make sure App Notifications are enabled in Settings > Notifications, and also allowed in your device settings. On iOS or Android, check that notifications for the BoxHero app are turned on.

If Do Not Disturb or Focus mode is active, it may block alerts.

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