Pricing

Choose from our "Business Plan" or "Personal Plan" to fit your team's needs, and explore rewards & programs to help reduce your costs. Sign up for the free trial to try all features!

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Subscription Overview

BoxHero is subscription-based software as a service (SaaS). The Business Plan is paid and can be billed monthly or annually. The Personal Plan is free.

Plans

• Business Plan (paid): Advanced features for teams.

• Personal Plan (free): For individuals or very small setups.

Automatic Renewal: Your subscription renews automatically and will be charged to your saved payment method unless you cancel before the renewal date.

Business Plan (Paid)

The Business Plan includes full access to all BoxHero features:

Billing

• Monthly: $20/month per team

• Annual: $18/month per team ($216 billed annually)

Annual billing applies a 10% discount on the Business Plan price.

Usage Limits

• You can increase usage limits for an extra fee.

• Upgrade, downgrade, or cancel at any time from Settings > Billing.

• Changes are pro-rated. Any additional charges or credits are applied to your next payment.

Feature	Included	Optional Add-ons
Items	1,000 items	+ $10/month per additional 1,000 items
Members	3 members	+ $5/month per additional member
Locations	3 locations	+ $10/month per additional 10 locations

Note: Your item count refers to how many different items or SKUs you can add to your team. This is separate from quantity, which is the number of units you have for each item.

Example:

• 10 SKUs = 10 items

• 10 SKUs with 100 units each = each item has a quantity of 100

The standard Business Plan allows up to 1,000 different items. The quantity of each item does not affect your plan.

Personal Plan (Free)

After your 30-day Business Plan trial ends, your account moves to the Personal Plan unless you upgrade.

The Personal Plan is free and includes:

• One member (no team collaboration)

• Up to 100 items

• Core inventory features only — advanced tools like Low Stock Alerts and Inventory Reports are not included.

If you need more features or want to collaborate with your team, upgrade to the Business Plan. For details on plan offerings, visit our website.

Managing Payments & Plans

To start a subscription or change/cancel your plan, go to: Settings > Billing.

• Cancelling stops future renewals. It does not delete your data.

• Upgrades and downgrades are pro-rated and reflected on your next payment.

Note: If you start a paid subscription while on the 30-day trial, your card will be charged on the day the trial ends.

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Programs & Rewards

Referral Credit

When someone signs up with your referral link, both of you receive credit equal to 50% of their first payment.

• You can find your referral link under Settings > Billing.

• Credits cannot be redeemed for cash.

• If the new subscription was created during a free trial, the credit is pro-rated and applied after the trial ends.

Self-signups with your own referral link do not qualify for credit.

Affiliate Program

Join BoxHero's affiliate program to earn revenue! You earn 50% commission on a referred customer’s payments during their first year.

• Payouts are available after you reach $100 in commissions.

• See the Affiliate Program page for full terms.

Nonprofit Pricing

If your organization is a registered nonprofit, you may qualify for a discount. Please provide legal documentation, such as a 501(c)(3) registration in the U.S., confirming your nonprofit status.

For details, contact us at [email protected].

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Frequently Asked Questions (FAQ)

Do admins and viewers count toward the user limit?

Yes. All account types—Admin, Member, and Viewer—count toward your total number of users.

Do you accept any other payment methods?

We accept major credit cards, including Visa, MasterCard, and American Express. For annual subscriptions, you can also pay via PayPal or bank transfer. If you’d like to use a bank transfer, please contact Support.

We recommend using a credit card for easier plan changes and renewals. Payments are securely processed by Stripe. We don’t store your card details.

What happens if I exceed my usage limit?

If you go over your plan's usage limit, some BoxHero features will be restricted. You can reduce your usage or purchase additional capacity in your Settings > Billing.

What happens if I cancel my subscription?

If you cancel, your subscription will not renew at the next billing date. You’ll still have access through the end of the current billing period. Your account will move to the free Personal Plan and premium features will be disabled. Your data will not be deleted.

Can I change the payment method during a subscription?

Yes. You can update or change the payment method at any time in Settings > Billing.

What if my payment doesn’t go through?

If a payment fails, we’ll retry up to 5 times within 7 days of the billing date. If all attempts fail, your subscription will be canceled. If this happens, please update your payment method and start your subscription again.

Can I get a refund?

Refunds aren’t available during an active subscription period. If you cancel your plan, you will retain access until the end of the current billing period and you will not be charged again.

For full details, please see our Terms of Service.

I'm on the old Legacy Plan. How do I change my usage limits?

You’ll need to switch to the new Business Plan before you can adjust your limits. Go to Settings > Billing, select Update, move to the new plan, and then update your usage.

Why wasn't my payment processed even though I subscribed?

Please check if you are currently in the free trial period. If you make a payment during the free trial, it will be automatically charged at the end of the trial period.

It's possible that the card details are incorrect, your bank declined the charge, or the card expired. If everything looks correct, contact your card issuer or email [email protected] for help.