FAQ
Answers to common questions about BoxHero's features, pricing, and support to help you get started or troubleshoot.
Last updated
Answers to common questions about BoxHero's features, pricing, and support to help you get started or troubleshoot.
Last updated
Our system currently does not support decimal values for inventory quantities. You can only enter whole numbers for stock quantities.
As a workaround, you can multiply the number by 100 and record it in smaller units. For example, if you're using kilograms, you could enter the quantity in grams.
BoxHero does not have a built-in automatic reordering feature yet. However, you can set and monitor safety stock levels through the feature and create purchase orders to replenish inventory.
BoxHero currently does not have a dedicated feature for expiration date tracking. As a workaround, you can add expiration dates as a within BoxHero or check out our sister app, .
BoxHero is designed to manage inventory quantities for fixed items. Each item will have a unique barcode number and SKU, along with custom attributes such as size, color, or manufacturer.
If you need to track inventory by serial or lot numbers, you’ll need to register each product variation as a separate item with its specific serial or lot number. Keep in mind that BoxHero’s pricing is based on the total number of items in your account. To avoid unnecessary charges, we recommend deleting outdated serial or lot numbers that are no longer in use.
To adjust your notification settings, go to Settings > User and select the types of notifications you would like to receive. You can opt for mobile notifications for low stock alerts and email notifications for your team's weekly report, as well as any promotions, announcements, and updates from BoxHero.
If you see the "unregistered email" message, please make sure you're logging in using the same method you used to sign up (Google vs. Email). For example, if you signed up with your Gmail account, make sure to select Email Login.
BoxHero currently supports the following languages: English, Spanish, French, Korean, Indonesian, Portuguese (Brazil), and Chinese (Simplified, Traditional).
To change your language:
PC: Settings > User > User Information > Language
Mobile: Settings (⚙️) > Language
To delete a team that you no longer use:
Go to Settings > Team > Delete Data > Delete Team
To permanently delete your account from our system:
Go to Settings > User > Delete Account
After the 30-day free trial period, your account will be downgraded to the free Personal Plan unless you choose to upgrade to a paid subscription. You will still have access to your data, but certain features may be restricted. To continue using all the features, we recommend upgrading to the Business Plan before the trial ends.
To update your subscription, go to Settings > Billing and update your plan. You can add extra members or locations, switch between monthly and annual billing, or adjust other plan details. All changes are pro-rated, and any additional charges or credits will be reflected in your next payment.
To cancel your plan, please log into BoxHero and go to Settings > Billing. Once you click the Cancel Plan button, your subscription will not renew. You can still continue using BoxHero for your current payment period.
No, BoxHero is compatible with any Bluetooth-enabled printer or scanner. You can also use a smartphone camera for barcode scanning.
To set up barcode scanning, simply connect your Bluetooth-enabled barcode scanner or use your smartphone's camera via the BoxHero mobile app. The app will automatically detect and read the barcode.
BoxHero currently does not offer built-in integrations with accounting platforms like QuickBooks or Xero. However, you can export your inventory data to Excel or use our Open API to sync with external accounting systems.
Your data is stored on secure servers hosted in the us-east-1 AWS region in the United States. We prioritize data security with AWS cloud infrastructure, which includes industry-standard security measures such as encryption, access controls, and regular security audits.
BoxHero automatically backs up its database daily to ensure the security of your data. For additional safekeeping, you can use the function to download your inventory data as an Excel file.
You can add your company logo to your invoices using JPG or PNG files up to 3 MB. While custom layouts are not supported, you can include directly on the invoice to provide additional details.
Please sign up for BoxHero with a new account and then it to the existing team. You can delete your previous account or choose to leave the Team.
If you encounter any difficulties, please contact our for assistance.
If the issue continues, please reach out to our for further assistance.
If you’ve already checked your spam or junk folder and still can’t find the code, please reach out to our and we’ll be happy to assist you.
BoxHero accepts payments through credit and debit cards for managing subscriptions and renewals. For annual subscriptions, payments are also supported. If you have any questions or need further assistance, please contact our .
BoxHero does not offer direct integrations with e-commerce platforms like Shopify or WooCommerce. However, you can create custom integrations using our to connect with these platforms.
BoxHero offers integrations with and supports to send real-time notifications for your inventory processes. Additionally, you can build custom integrations using our .
BoxHero strives to maintain a 99.9% uptime. In the rare event of downtime, we will notify users via email or in-app notifications. You can also check the page for real-time updates.
Purchase & Sales feature
