BoxHero User Guide
  • BoxHero
  • Getting Started
  • Pricing
  • Video Tutorials
    • PC Demo
    • Mobile Demo
  • Data Center
    • Items
    • Attributes
    • Locations
    • Partners
  • Key Features
    • Inventory Transactions
    • Barcode Printing
    • Barcode Scanning
    • Purchase & Sales
  • Other Features
    • Low Stock Alert
    • Past Quantity
    • Inventory Link
    • Inventory Count
    • Summary
    • Analytics
  • Device Setup
    • Barcode Printer
      • ZEBRA ZD230D
      • ZEBRA ZD421T
      • BIXOLON XD5-40
  • Settings
    • Team
    • Members
    • Notifications
    • Account
  • Integrations
    • API
    • Webhook
    • Slack
  • RESOURCES
    • FAQ
    • Contact
    • BoxHero Official
    • BoxHero Blog
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On this page
  • Features
  • Can I use decimal values for inventory quantities?
  • Can I set up automated reordering for low stock items?
  • Can I manage expiration dates on BoxHero?
  • Can I manage inventory based on serial numbers or LOT numbers?
  • How do I back up my inventory data?
  • Can I customize my invoice?
  • Account Settings
  • Can I update my email address or change my login information?
  • How can I change my notification preferences?
  • I created an account but the login page says it's an unregistered email.
  • How do I change my language?
  • How do I delete my team?
  • How do I delete my account?
  • I didn’t receive the email verification code.
  • Plan
  • What happens after the free 30-day trial period?
  • How do I change my subscription plan?
  • Can I pay with PayPal or use other payment methods?
  • I want to cancel my subscription.
  • Barcode
  • Do I need a special printer for barcode printing?
  • How do I set up barcode scanning in BoxHero?
  • Integrations
  • Does BoxHero integrate with e-commerce platforms?
  • Can I integrate BoxHero with accounting software?
  • Can BoxHero integrate with other platforms?
  • Other
  • Where is my data stored and how is it secured?
  • What happens if BoxHero experiences downtime?
  1. RESOURCES

FAQ

Answers to common questions about BoxHero's features, pricing, and support to help you get started or troubleshoot.

Last updated 1 month ago

Features


Can I use decimal values for inventory quantities?

Our system currently does not support decimal values for inventory quantities. You can only enter whole numbers for stock quantities.

As a workaround, you can multiply the number by 100 and record it in smaller units. For example, if you're using kilograms, you could enter the quantity in grams.

Can I set up automated reordering for low stock items?

BoxHero does not have a built-in automatic reordering feature yet. However, you can set and monitor safety stock levels through the feature and create purchase orders to replenish inventory.

Can I manage expiration dates on BoxHero?

BoxHero currently does not have a dedicated feature for expiration date tracking. As a workaround, you can add expiration dates as a within BoxHero or check out our sister app, .

Can I manage inventory based on serial numbers or LOT numbers?

BoxHero is designed to manage inventory quantities for fixed items. Each item will have a unique barcode number and SKU, along with custom attributes such as size, color, or manufacturer.

If you need to track inventory by serial or lot numbers, you’ll need to register each product variation as a separate item with its specific serial or lot number. Keep in mind that BoxHero’s pricing is based on the total number of items in your account. To avoid unnecessary charges, we recommend deleting outdated serial or lot numbers that are no longer in use.

How do I back up my inventory data?

BoxHero automatically backs up your inventory data daily to ensure it remains safe and secure.

Can I customize my invoice?

Account Settings


Can I update my email address or change my login information?

How can I change my notification preferences?

To adjust your notification settings, go to Settings > Notifications and select the types of notifications you would like to receive. You can opt for mobile notifications for low stock alerts and email notifications for your team's weekly report.

I created an account but the login page says it's an unregistered email.

If you see the "unregistered email" message, please make sure you're logging in using the same method you used to sign up (Google vs. Email). For example, if you signed up with your Gmail account, make sure to select Email Login.

How do I change my language?

BoxHero currently supports the following languages: English, Spanish, French, Korean, Indonesian, Portuguese (Brazil), and Chinese (Simplified, Traditional).

To change your language:

  • PC: Settings > Click your Profile Icon (top right) > Account Settings > Language

  • Mobile: Settings (⚙️) > Language

How do I delete my team?

To delete a team that you no longer use: Go to Settings > Team > Delete Data > Delete Team

How do I delete my account?

To permanently delete your account from our system: Go to Settings > Click your Profile Icon (top right) > Account Settings > Delete Account

I didn’t receive the email verification code.

Plan


What happens after the free 30-day trial period?

After the 30-day free trial period, your account will be downgraded to the free Personal Plan unless you choose to upgrade to a paid subscription. You will still have access to your data, but certain features may be restricted. To continue using all the features, we recommend upgrading to the Business Plan before the trial ends.

How do I change my subscription plan?

To update your subscription, go to Settings > Billing and update your plan. You can add extra members or locations, switch between monthly and annual billing, or adjust other plan details. All changes are pro-rated, and any additional charges or credits will be reflected in your next payment.

Can I pay with PayPal or use other payment methods?

I want to cancel my subscription.

To cancel your plan, please log into BoxHero and go to Settings > Billing. Once you click the Cancel Plan button, your subscription will not renew. You can still continue using BoxHero for your current payment period.

Barcode


Do I need a special printer for barcode printing?

No, BoxHero is compatible with any Bluetooth-enabled printer or scanner. You can also use a smartphone camera for barcode scanning.

How do I set up barcode scanning in BoxHero?

To set up barcode scanning, simply connect your Bluetooth-enabled barcode scanner or use your smartphone's camera via the BoxHero mobile app. The app will automatically detect and read the barcode.

Integrations


Does BoxHero integrate with e-commerce platforms?

Can I integrate BoxHero with accounting software?

BoxHero currently does not offer built-in integrations with accounting platforms like QuickBooks or Xero. However, you can export your inventory data to Excel or use our Open API to sync with external accounting systems.

Can BoxHero integrate with other platforms?

Other


Where is my data stored and how is it secured?

Your data is stored on secure servers hosted in the us-east-1 AWS region in the United States. We prioritize data security with AWS cloud infrastructure, which includes industry-standard security measures such as encryption, access controls, and regular security audits.

What happens if BoxHero experiences downtime?

For additional backup or record-keeping, you can manually export your data using the feature. While direct export to PDF is not supported, you can export the data as an Excel file and convert it to PDF using your preferred method.

You can add your company logo to your invoices using JPG or PNG files up to 3 MB. While custom layouts are not supported, you can include directly on the invoice to provide additional details.

Please sign up for BoxHero with a new account and then it to the existing team. You can delete your previous account or choose to leave the Team.

If you encounter any difficulties, please contact our for assistance.

If the issue continues, please reach out to our for further assistance.

If you’ve already checked your spam or junk folder and still can’t find the code, please reach out to our and we’ll be happy to assist you.

BoxHero accepts payments through credit and debit cards for managing subscriptions and renewals. For annual subscriptions, payments are also supported. If you have any questions or need further assistance, please contact our .

BoxHero does not offer direct integrations with e-commerce platforms like Shopify or WooCommerce. However, you can create custom integrations using our to connect with these platforms.

BoxHero offers integrations with and supports to send real-time notifications for your inventory processes. Additionally, you can build custom integrations using our .

BoxHero strives to maintain a 99.9% uptime. In the rare event of downtime, we will notify users via email or in-app notifications. You can also check the page for real-time updates.

Export Excel
notes, memos, and other files
invite
support team
support team
support team
Personal Plan
Business Plan
PayPal
support team
Open API
Slack
webhooks
API reference
status
Low Stock Alerts
custom attribute
BEEP
BEEP: Expiration Date Tracking, Simplified
Download your inventory data into Excel and convert it to PDF.
Sample Sales Order from BoxHero's Purchase & Sales feature
BoxHero Notification Settings
A 10% discount is applied to the Annual Plan.
BoxHero Notification Settings UI Screenshot