FAQs

Answers to common questions about BoxHero's features, pricing, and support to help you get started or troubleshoot.

Features

Can I use decimal values for inventory quantities?

Our system currently does not support decimal values for inventory quantities. You can only enter whole numbers for stock quantities.

As a workaround, you can multiply the number by 100 and record it in smaller units. For example, if you're using kilograms, you could enter the quantity in grams.

Can I set up automated reordering for low stock items?

BoxHero does not have a built-in automatic reordering feature yet. However, you can set and monitor safety stock levels through the Low Stock Alerts feature and create purchase orders to replenish inventory.

Can I manage expiration dates on BoxHero?

BoxHero currently does not have a dedicated feature for expiration date tracking. As a workaround, you can add expiration dates as a custom attribute within BoxHero or check out our sister app, BEEP.

Can I manage inventory based on serial numbers or LOT numbers?

BoxHero is designed to manage inventory quantities for fixed items. Each item will have a unique barcode number and SKU, along with custom attributes such as size, color, or manufacturer.

If you need to track inventory by serial or lot numbers, you’ll need to register each product variation as a separate item with its specific serial or lot number. Keep in mind that BoxHero’s pricing is based on the total number of items in your account. To avoid unnecessary charges, we recommend deleting outdated serial or lot numbers that are no longer in use.

How do I back up my inventory data?

BoxHero automatically backs up its database daily to ensure the security of your data. For additional safekeeping, you can use the Export Excel function to download your inventory data as an Excel file.

Can I customize my invoice?

Currently, we do not support customizing invoices with logos or personalized layouts. However, you can include any relevant notes or memos directly on the invoice for additional information.

Account Settings

Please sign up for BoxHero with a new account and then invite it to the existing team. You can delete your previous account or choose to leave the Team. If you encounter any difficulties, please contact our customer support team for assistance.

How can I change my notification preferences?

To adjust your notification settings, go to Settings > User and select the types of notifications you would like to receive.

If you see the "unregistered email" message, please ensure you're logging in using the same method you used to sign up (Google vs. Email).

For example, if you signed up with your Gmail account, make sure to select Sign In by Email. If the issue continues, please reach out to our customer support center for further assistance.

How do I change my language?

BoxHero currently supports the following languages: English, Spanish, French, Korean, Indonesian, Portuguese (Brazil), and Chinese (Simplified, Traditional).

To change your language:

PC: Settings > User > User Information > Language
Mobile: Settings > Gear icon in the top right > Language

How do I delete my team?

To delete a team that you no longer use, please go to Settings > Team > Delete Data and click the Delete Team button.

I didn’t receive an e-mail verification code.

Please contact our customer support center and we’ll be happy to assist you.

Plan

What happens after the free 30-day trial period?

After the 30-day free trial period, your account will be downgraded to the free Personal Plan unless you choose to upgrade to a paid subscription. You will still have access to your data, but certain features may be restricted. To continue using all the features, we recommend upgrading to the Business Plan before the trial ends.

How do I change my subscription plan?

To update your subscription, go to Settings > Billing and update your plan. You can add extra members or locations, switch between monthly and annual billing, or adjust other plan details. All changes are pro-rated, and any additional charges or credits will be reflected in your next payment.

Can I pay with PayPal or other payment methods?

BoxHero accepts payments through credit and debit cards for managing subscriptions and renewals. For annual subscriptions, PayPal payments are also supported. If you have any questions or need further assistance, please contact our customer support team.

I want to cancel my subscription.

To cancel your plan, please log into BoxHero and go to Settings > Billing. Once you click the Cancel Plan button, your subscription will not renew. You can still continue using BoxHero for your current payment period.

Barcode

Do I need a special printer for barcode printing?

No, BoxHero is compatible with any Bluetooth-enabled printer or scanner. You can also use a smartphone camera for barcode scanning.

How do I set up barcode scanning in BoxHero?

To set up barcode scanning, simply connect your Bluetooth-enabled barcode scanner or use your smartphone's camera via the BoxHero mobile app. The app will automatically detect and read the barcode.

Integrations

Does BoxHero integrate with e-commerce platforms?

BoxHero does not offer direct integrations with e-commerce platforms like Shopify or WooCommerce. However, you can create custom integrations using our open API to connect with these platforms.

Can I integrate BoxHero with accounting software?

BoxHero currently does not offer built-in integrations with accounting platforms like QuickBooks or Xero. However, you can export your inventory data to Excel or use our open API to sync with external accounting systems.

Can BoxHero integrate with other platforms?

BoxHero offers integrations with Slack and supports webhooks to send real-time notifications for your inventory processes. Additionally, you can build custom integrations using our API reference.

Other

Where is my data stored and how is it secured?

Your data is stored on secure servers hosted in the us-east-1 AWS region in the United States. We prioritize data security with AWS cloud infrastructure, which includes industry-standard security measures such as encryption, access controls, and regular security audits.

What happens if BoxHero experiences downtime?

BoxHero strives to maintain a 99.9% uptime. In the rare event of downtime, we will notify users via email or in-app notifications. You can also check the status page for real-time updates.

Last updated 11 days ago